Legal

Terms of Service

Last update: August 1, 2026

1. General Provisions

These Terms of Service define the rules for using the Vizzy website, available at vizzy.onsonara.com (hereinafter: “Service”).

The owner and administrator of the Service is Halo Sp. z o.o. with its registered office at ul. Warszawska 40/2A, 40-008 Katowice, Poland, Tax ID (NIP): NIP number (hereinafter: “Service Provider”).

These Terms are made available free of charge through the Service in a form that allows its acquisition, reproduction and preservation. Each User is obliged to familiarize themselves with the Terms before starting to use the Service.

Acceptance of the Terms. The Terms are accepted by the User:

by commencing use of the Service, including by browsing its pages, which constitutes the conclusion of an agreement for the provision of services by electronic means on the terms set out herein;
by purchasing a subscription, which constitutes acceptance of the Terms in the version in force at that time, together with the representations set out in section 8, and is recorded in accordance with the following paragraph;
by continuing to use the Service after an amendment to the Terms has entered into force.

The Terms are available at all times at vizzy.onsonara.com/terms and the Privacy Policy at vizzy.onsonara.com/privacy, in a form which permits their acquisition, reproduction and preservation, and are linked from the Service. By using the Service and by purchasing a subscription, the User confirms that the User has been given the opportunity to read the Terms and the Privacy Policy and that the User accepts them, together with all the limitations and declarations contained in them, in particular those set out in sections 4, 8, 15 and 16.

Addressee of the Service and professional character of the Agreement. The Service concerns the visibility of Google Business Profiles, which are listings of business entities. The Service is therefore addressed exclusively to entrepreneurs and is provided in direct connection with the business activity of the User. The User concludes the Agreement in that capacity, and the Agreement is of a professional character for the User. Where, notwithstanding the foregoing, a User is a consumer within the meaning of mandatory provisions of law, those provisions apply to the extent that they cannot be excluded by agreement.

Version and record of acceptance. The current version of these Terms is 2026-08-01. When a User purchases a subscription, the Service Provider records in its database the version of the Terms then in force together with the date and time of acceptance, and retains that record for the duration of the Agreement and for the period required to pursue or defend claims. The wording of each published version is retained by the Service Provider so that the content accepted on any given date can be reproduced.

2. Definitions

For the purposes of these Terms, the following terms mean:

Service: Vizzy website, available at vizzy.onsonara.com;
User: a natural person with full legal capacity, a legal entity or an organizational unit without legal personality to which the law grants legal capacity, using the Service;
Local Business: a business entity using the Service in connection with its visibility in Google Maps and local search results;
Optimization Work: the activities carried out by the Service Provider in a given billing period under the selected subscription plan, directed at supporting the visibility of a Local Business in Google Maps, Google Business Profile and local search results. Optimization Work describes activities performed, not results obtained;
Projected Figures: the indicators presented in the User’s dashboard, which are estimates of the Optimization Work performed under the selected plan. Projected Figures are not a measurement of the User’s position in Google Maps, are not obtained from Google, and are not a report on results;
Account: a set of resources and permissions within the Service assigned to a specific User;
Agreement: an agreement for the provision of electronic services concluded between the User and the Service Provider upon commencement of use of the Service.

3. Scope of Services

Within the Service, the Service Provider carries out Optimization Work comprising, in a scope corresponding to the selected subscription plan, activities directed at:

Supporting the visibility of the Local Business in Google Maps and local search results;
Building local signals associated with the Local Business;
Activities concerning the presentation of the Local Business in Google Business Profile;
Preparing draft content which the User may publish at the User’s own discretion;
Monitoring publicly available reviews of the Local Business and notifying the User of reviews rated two stars or lower;
Making the dashboard available, presenting Projected Figures relating to the Optimization Work performed;
Technical support concerning the operation of the Service.

The subject of the Agreement is the performance of Optimization Work, not the achievement of a particular result. Performance by the Service Provider of the Optimization Work corresponding to the selected plan in a given billing period constitutes due performance of the Agreement, irrespective of the position, visibility or traffic of the Local Business in Google Maps or in any other service.

The Service Provider does not obtain, does not measure and does not report the User’s position in Google Maps after the purchase, and does not provide reports on results.

4. Absence of Guarantee of Results

The visibility of a Local Business in Google Maps and in local search results is determined by Google LLC by means of algorithms which are not disclosed, are subject to change without notice and are not under the control of the Service Provider.

The Service Provider therefore does not guarantee, and gives no assurance as to:

the attainment or maintenance of any position in Google Maps, in the local pack or in search results, including any position within the first three results;
any level of visibility, or number of impressions, clicks, telephone calls, direction requests, website visits, messages or reservations;
any number of customers, visits to the premises, orders, conversions, turnover or revenue;
the time within which any change in the above may occur, or that any such change will occur at all;
the removal, modification or hiding of any review, or any other decision of Google concerning the Local Business.

Any figures, timeframes and examples presented in marketing materials, on the pages of the Service, in correspondence or in conversations are illustrative, do not constitute an assurance or warranty within the meaning of applicable law and do not form part of the Agreement. Section 16 applies.

5. Technical Requirements

To use the Service, the following is required:

Device with Internet access;
Current version web browser (Chrome, Firefox, Safari, Edge);
Active email address;
JavaScript enabled;
Cookies enabled.

6. Registration and Account

Using the full functionality of the Service requires registration and account creation.

An Account is created upon purchase of a subscription. Acceptance of these Terms takes place upon purchase, and the fact of acceptance is recorded in accordance with section 1.

The User is obliged to provide true and current data during registration.

The User is responsible for maintaining the confidentiality of their account password.

7. Rules for Using the Service

The User agrees to:

Use the Service in accordance with its intended purpose;
Not undertake actions that may disrupt the functioning of the Service;
Not violate the rights of other Users;
Comply with the law and the provisions of the Terms;
Not transmit unlawful content.

8. Obligations and Cooperation of the User

Representations of the User. By purchasing a subscription, the User represents and warrants that:

the User is an entrepreneur and concludes the Agreement in direct connection with the business activity conducted by the User;
the User is the owner of the Local Business indicated at purchase, or a person duly authorised by that owner to order Optimization Work in respect of it;
the User holds rights to the Google Business Profile indicated, or holds the consent of the entity to which those rights belong;
the data of the Local Business provided is true and relates to a business which is actually operating at the location indicated;
at the request of the Service Provider, the User will without undue delay provide evidence of the above.

The above representations are made anew upon each addition of a further location and upon each renewal of the subscription.

Where any of the above representations proves untrue, the Service Provider may suspend or terminate the Agreement with immediate effect, without an obligation to refund the fee for the billing period which has commenced. The User shall be liable for the damage arising therefrom and shall hold the Service Provider harmless against claims of the owner of the Local Business, of Google or of other third parties arising from the ordering of Optimization Work without proper authorisation.

The performance of Optimization Work requires the cooperation of the User. The User further undertakes to:

hold and retain rights to the Google Business Profile of the Local Business indicated at purchase, and maintain its verified status;
provide true, current and consistent data of the Local Business, in particular its name, address and telephone number;
inform the Service Provider in advance of a change of address, name, category or scope of activity of the Local Business;
refrain from actions which infringe the policies of Google, including the creation of profiles which do not correspond to the actual place of business, or the solicitation of reviews contrary to those policies;
inform the Service Provider of parallel optimization activities carried out by the User or by third parties in relation to the same Local Business.

To the extent that the failure to perform or the improper performance of the Agreement results from the User’s failure to comply with the above obligations, from actions of the User or of third parties acting on the User’s instructions, or from a decision of Google concerning the User’s profile, the Service Provider bears no liability.

9. Payments and Subscriptions

Using the Optimization Work requires purchasing an appropriate subscription plan.

Available subscription plans with prices are presented in the Service.

Payments are processed by Polar Software Inc., acting as merchant of record. That entity is the party to the payment transaction, issues the invoice and handles refunds and payment disputes. Payment card details are not processed or stored by the Service Provider.

The subscription renews automatically according to the selected billing period.

Prices presented in the Service correspond to the amounts charged.

10. Duration, Cancellation and Refunds

The Agreement is concluded for the duration of the billing period selected and is renewed automatically unless cancelled.

The User may cancel the subscription at any time, with effect at the end of the billing period already paid for. Cancellation does not entitle the User to a refund of the fee for a billing period which has commenced, since the Optimization Work for that period is carried out on an ongoing basis from its start.

After the end of the Agreement, the Optimization Work ceases. The User is not entitled to demand that any state achieved be maintained after that date, nor to any further performance.

The above is without prejudice to the statutory rights of a consumer referred to in section 18.

11. Category Exclusivity

On the Exclusive and VIP plans, the Service Provider undertakes not to commence Optimization Work for another Local Business which, at the same time, falls within the same principal category of the Google Business Profile and is located within a radius of 5 km from the location indicated by the User.

The undertaking applies for the duration of the Agreement and expires upon its end, including where the subscription is cancelled or a payment is not made. It does not concern entities which were already using the Service before the User’s Agreement was concluded, does not constitute an undertaking as to the conduct of third parties, and does not mean that no competing business will appear in Google Maps or in search results.

12. Reviews

Within the plans which cover it, the Service Provider monitors publicly available reviews of the Local Business, notifies the User of reviews rated two stars or lower, and, in accordance with the setting selected by the User, reports to Google reviews which appear to infringe Google’s policies.

The decision as to the removal, retention or modification of a review rests solely with Google.The Service Provider does not guarantee that any review will be removed, does not determine whether a review infringes Google’s policies, and bears no liability for the outcome of such reporting or for the absence of any outcome.

13. Third-Party Services

The Service operates in relation to services provided by third parties, in particular Google. The Service Provider bears no liability for:

changes to Google’s algorithms, policies, interfaces or terms of service;
the suspension, restriction, modification or removal of the Local Business’s profile by Google;
the rejection by Google of content published by the User;
interruptions, errors or unavailability of third-party services;
the loss of data held within third-party services.

14. Intellectual Property Rights

All rights to the Service, including its software, structure, graphic design and content, belong to the Service Provider or are used by it under appropriate licences. The methodology and tools used in the performance of Optimization Work constitute the business secret of the Service Provider and are not disclosed.

Draft content prepared for the User may be used by the User without restriction within the scope of the User’s own business activity.

15. Liability

The Service Provider makes every effort to ensure that the Service operates continuously and without failure, and performs the Optimization Work with the diligence appropriate to the professional character of its activity.

The Service Provider is not liable for:

interruptions in access to the Service resulting from technical reasons;
damage resulting from improper use of the Service by the User;
content transmitted or published by Users;
the circumstances referred to in sections 8, 12 and 13, including the absence of any particular result.

Limitation of liability. To the fullest extent permitted by law, the total liability of the Service Provider under or in connection with the Agreement is limited to the amount of the fees actually paid by the User in the three months preceding the event giving rise to the claim. The Service Provider is not liable for indirect damage, lost profits, loss of anticipated revenue, loss of contracts, loss of reputation or loss of data.

Exclusive remedy.Where the User is not satisfied with the effects of the Optimization Work, the User’s sole entitlement is to cancel the subscription in accordance with section 10.

Time limit for claims. Claims under or in connection with the Agreement expire if they are not notified to the Service Provider within 6 months of the event giving rise to them.

The limitations in this section do not apply to liability which cannot be excluded or limited under applicable law, in particular for damage caused intentionally, and do not limit the statutory rights of consumers.

16. Entire Agreement and Absence of Reliance

These Terms, together with the Privacy Policy and the description of the subscription plan selected at the time of purchase, constitute the entire agreement between the User and the Service Provider concerning its subject matter.

Marketing materials, the content of the pages of the Service, advertisements, presentations, electronic correspondence, conversations and any other statements made before the conclusion of the Agreement do not form part of the Agreement and do not constitute an assurance, warranty or undertaking as to any result.

The User declares that, in concluding the Agreement, the User has not relied on any statement, assurance, warranty or representation other than those expressly set out in these Terms.

The foregoing does not exclude liability for statements made intentionally and in a misleading manner, and does not limit the rights of consumers under mandatory provisions of law.

17. Complaints

The User has the right to file a complaint regarding the functioning of the Service.

The complaint should contain: User data, problem description, request.

Complaints should be submitted to hello@onsonara.com. The Service Provider considers the complaint within 14 days of receipt.

18. Withdrawal from the Agreement

In accordance with section 1, the Agreement is concluded by the User in direct connection with the User’s business activity and is of a professional character for the User. The right of withdrawal from a distance contract does not therefore apply to the User.

The provisions below apply only where, notwithstanding the foregoing, a given User is a consumer within the meaning of mandatory provisions of law. Such a User has the right to withdraw from a distance contract within 14 days without giving any reason.

The right of withdrawal does not apply where the performance of the service has commenced with the consumer’s express consent and following the consumer’s acknowledgement that the right of withdrawal will thereby be lost. By purchasing a subscription and requesting that the Optimization Work commence immediately, the consumer gives such consent and makes such acknowledgement.

The right of withdrawal does not apply to Users who conclude the Agreement in direct connection with their business activity, where the Agreement is of a professional character for that User.

19. Changes to the Terms and Versioning

The Service Provider reserves the right to change the Terms.

Users will be informed about changes to the Terms via email and a message in the Service. Changes come into effect 14 days after informing Users. Continued use of the Service after that date constitutes acceptance of the amended Terms.

Each version of the Terms carries a designation and a date. The version in force at the time of a given purchase is recorded together with that purchase in accordance with section 1. Published versions are not modified retroactively; a change results in the publication of a new version.

Published versions:

2026-08-01: Scope restated as optimization work rather than outcomes. Added no-guarantee, liability cap, entire agreement and non-reliance, acceptable use rules, the business-only character of the Agreement and the User representations as to title to the Google Business Profile.
2025-07-02: First published version.

20. Final Provisions

In matters not regulated by the Terms, Polish law shall apply.

Any disputes will be resolved by the court competent for the Service Provider’s registered office. This does not deprive a consumer of the protection afforded by the mandatory provisions of the law of the consumer’s country of habitual residence.

Neither party is liable for the failure to perform its obligations to the extent that this is caused by circumstances beyond its reasonable control.

The Service Provider may transfer its rights and obligations under the Agreement to another entity, in particular in the case of a transformation or a transfer of the enterprise. Such a transfer does not impair the rights of the User.

Should any provision of these Terms prove invalid or ineffective, the remaining provisions remain in force.

Notices are delivered to the email address assigned to the Account and to hello@onsonara.com respectively.

These Terms come into force on August 1, 2026.

21. Additional Rules of Acceptable Use

The rules below form part of these Terms and specify the circumstances in which the Service Provider may refuse or discontinue the performance of Optimization Work.

The Service may not be used in relation to:

a Google Business Profile which does not correspond to a genuine place of business, or which was created or verified contrary to Google’s policies;
a business to which the User does not hold rights, or in respect of which the User does not hold the consent of the entity entitled to it;
activity which is unlawful in the User’s country of business, or activity whose promotion is prohibited by Google’s policies;
profiles which are the subject of proceedings, suspension or a dispute with Google, until those are concluded.

The User shall not:

use the Service or its results to influence the profile of a third-party business without that party’s consent;
request the reporting of reviews which the User knows to be genuine and consistent with Google’s policies;
share access to the Account with third parties in a manner enabling the servicing of businesses not covered by the Agreement;
attempt to obtain access to the methodology, tools or data of the Service Provider by means other than the functionality of the Service.

In the event of an infringement of the above rules, the Service Provider may suspend or terminate the Agreement with immediate effect, without an obligation to refund the fee for the billing period which has commenced. Where an infringement gives rise to a claim by a third party or by Google against the Service Provider, the User shall be liable for the resulting damage on general principles.